Refund policy

Returns, Refunds & Exchanges – Raxzo

At Raxzo, every product goes through strict quality checks before dispatch. We are committed to delivering premium quality products and a smooth shopping experience.

However, if something isn’t right, we’re here to help.

Damaged, Defective, or Incorrect Product

In the rare event that you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

📧 Email: support@raxzo.in

Please include:

  • Your Order Number

  • A brief description of the issue

  • Clear photos and an unboxing video showing the issue

Once verified, we will arrange a free replacement at no additional cost.

7-Day Returns

We offer a 7-day return policy for eligible orders.

To qualify for a return:

  • The return request must be raised within 7 days of delivery

  • The product must be unused and in original packaging

  • The item must be returned in resellable condition

📌 Return shipping charges are the responsibility of the customer unless the product received is damaged, defective, or incorrect.

Incorrect Device Model Selected

Please carefully verify your phone model before placing your order.

As mobile cases are device-specific products, returns or exchanges are not applicable for:

  • Incorrect device selected during purchase

  • Wrong model ordered by the customer

If you are unsure about your device compatibility, feel free to contact our support team before placing the order.

Return Process

To initiate a return:

  1. Email us at support@raxzo.in with your order details

  2. Our team will provide the return instructions

  3. Pack the product securely in its original packaging

  4. Ship the product using a trackable courier service

  5. Share the tracking details with our support team

Please note:

  • Products damaged during return transit may not be eligible for refunds

  • Returns without tracking details may not be accepted

Refunds

Once the returned product is received and inspected, eligible refunds will be processed within 3–5 business days.

Refunds will be credited to the original prepaid payment method used during checkout.

Please note:

  • Shipping charges (if any) are non-refundable

  • Refund processing time may vary depending on your bank or payment provider

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any support or assistance, feel free to contact us:

📧 support@raxzo.in