Shipping Policy – Raxzo

At Raxzo, we aim to deliver your orders safely, quickly, and efficiently. Please review our shipping policy below for details regarding order processing, shipping timelines, and deliveries.

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Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation

• Orders are not processed or shipped on Sundays or public holidays

• During high-demand periods, processing times may be slightly extended

We always strive to dispatch orders as quickly as possible.

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Estimated Delivery Timeline

• Estimated delivery time: 3–7 business days depending on your location

• Metro cities may receive faster deliveries

• Remote locations may require additional transit time

Please note that delivery timelines are estimates and may vary due to external factors beyond our control.

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Shipping Charges

• Shipping charges (if applicable) are calculated at checkout

• Free shipping offers may be available during promotional campaigns

Any applicable shipping charges will be clearly displayed before payment.

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Order Tracking

Once your order is shipped:

• You will receive a shipping confirmation via email or SMS

• Tracking details will be shared to help monitor your shipment

Please allow up to 24 hours for tracking updates to reflect.

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Delivery Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Raxzo is not responsible for delivery issues caused by:

• Incorrect or incomplete address details

• Incorrect contact information

• Recipient unavailability at the time of delivery

If an order is returned due to address-related issues, additional reshipping charges may apply.

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Delayed Shipments

While we work with reliable courier partners, delays may occasionally occur due to:

• Courier operational issues

• Weather conditions

• Government restrictions

• Public holidays or unforeseen logistical disruptions

If your shipment is significantly delayed, please contact our support team and we will assist you in coordinating with the courier partner.

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Damaged Packages

If your package arrives damaged:

• Please record a clear unboxing video

• Contact us within 48 hours of delivery

• Share relevant images/videos with your order number

This helps us resolve shipping-related concerns quickly and efficiently.

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Prepaid Orders Only

Currently, Raxzo accepts prepaid orders only.

🚫 Cash on Delivery (COD) is not available at this time.

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Contact Us

For shipping-related questions or assistance, feel free to contact us:

📧 support@raxzo.in